GRIEVANCE REDRESSAL POLICY
This Grievance Redressal Policy (“Policy”) lays down the process for attending to complaints and grievances.
Contents
- Manner of grievance redressal
- Escalation matrix
- Grievance officer
- Manner of grievance redressal
You may provide any complaint or feedback to us by an email to response@kaysonslifestyle.com . Please provide exhaustive context of your grievance along with the details of your purchase (if any) and the relevant dates and events. A clear communication by you will enable us to resolve the grievance more efficiently.
- Escalation matrix
In case the grievance is not resolved within a reasonable time, you may escalate the matter as per the following matrix.
|
Level |
Authority |
Time for resolution |
|
|
First |
Customer Satisfaction Officer |
Within 15 days from intimation |
|
|
Second |
Customer Satisfaction Manager |
Within 15 days from escalation |
|
|
Third |
Operations Head |
Within 30 days from escalation |
|
We are committed to make our best efforts to redress the grievance as expeditiously as possible.
- Grievance officer
In case of any unresolved grievance, please contact us at the following details.
- Email: response@kaysonslifestyle.com
