Exchanges, Returns and cancellation
We are responsible for what we sell. Your complete shopping satisfaction is our Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation if you are not completely satisfied with your purchase, you can exchange most items to us within 30 days of delivery only if the product is unused along with Invoice, product tag & barcode.
We offer easy exchange through courier pickup, or you can exchange most items bought online, at any of our stores across India.
Customised / Custom stitched products cannot be exchanged or refunded.
For any complain with sizing and styling (all stitched items)
If error is ours -
- We will do free alterations/ modifications or send free Exchange if not possible to repair.
- If replacement is no longer available then we will request you to choose some other alternative item from our website.
- No refund can be issued under any circumstances.
- We will request the customer to ship back the item to us in India for alterations at your cost or arrange a pick up from their address and send them back after correction or if not possible to correct then we ship replacement item with no extra cost to the customer.
If error is yours -
Still we will do free alterations & modifications.
What is the Return & Exchange Guarantee?
If you have received a damaged or defective product item or it does not fit right or it does not match the description provided us, you can exchange it to us and get a return within 30 days of delivery at no extra cost.
Please contact us with your exchange or return request within 30 days from the date of delivery of the product. Once you notified us, the item will be recalled and a brand new replacement will be shipped to you at no extra cost.
Here are some important & helpful guidelines on Exchange
- Always contact us at (022) 4947 9992 Mon – Fri (10:00am – 6:00pm) or email us at addchowkh.in@gmail.com
- Always be sure to report your problem within 24 hours of receiving the item in question.
- It's very important that you DO NOT send the item back to us until you have verified with us, no credit or replacement shall be given on such items.
- Please mark the items as defective returns, exchange or replacement.
How Do I Return An Item?
- Raise a return request through e-mail or a phone call or through the ‘My Account’ section. Kindly ensure that you place the item back into the packaging in which it arrived along with all the tags intact. We will arrange for a return pick-up.
Have You Received My Item?
We will send you a confirmation by email as soon as we have received your return. Post confirmation from our inspection team, we will initiate the exchange or refund.
Conditions for Exchange
- Please notify us of receipt of a Damaged / Defective product within maximum 30 days of delivery.
- Please ensure that clothes are not used, altered, washed, soiled or damaged.
- Products should be returned in their original condition along with the original price tags, labels and invoices.
- Only unused, unaltered, unsoiled products with their original tags will be accepted.
- It is advised that the exchange packets should be strongly and adequately packaged so that there is no further damage of goods in transit.
- Replacements will be made basis availability of that product on the website
What is the Cancellation Policy? How do I cancel an order?
You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.
In case your product has been shipped but has not yet been delivered, to cancel the order Contact us at addchowkh.in or call our Customer Care on (022) 4947 9992 Mon – Fri (10:00am – 6:00pm). Unfortunately, an order cannot be cancelled in case a delivery has already been made.
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 4-5 business days to cancel the order and initiate a refund. You will be notified of the same.
What are the modes of refund available after cancellation?
We will process the refund after receipt of the product by www.chowkh.com Refund will be processed based on the mode of payment of the order
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
- Orders paid by net banking accounts will be credited back to bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order.
